Vervelooms Terms of Service
Last Updated: [Date]
Welcome to Vervelooms (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website (www.vervelooms.com), including purchases, account registration, and interactions with our services. By using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By accessing or using Vervelooms, you confirm that:
You are at least 18 years old or have parental/guardian consent.
You will not use our services for any illegal or unauthorized purpose.
You will comply with all applicable laws and regulations.
We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance.
2. Account Registration & Security
Account Creation: Some features require an account. You must provide accurate and current information.
Security: You are responsible for maintaining confidentiality and all activities under your account.
Termination: We may suspend or terminate accounts for violations of these Terms.
3. Product Information & Orders
3.1 Pricing & Availability
Prices are listed in USD and subject to change.
Products are handmade, and slight variations may occur.
We reserve the right to cancel orders due to stock issues, pricing errors, or suspicious activity.
3.2 Custom Orders
Custom embroidery and scarves require detailed specifications.
Once production begins, changes may not be possible.
Non-refundable deposits may apply for custom work.
3.3 Payment Methods
We accept:
✅ Credit/Debit Cards (Visa, Mastercard, American Express)
✅ PayPal (with buyer protection)
✅ Apple Pay
✅ Bank Transfers (for large/custom orders)
✅ Cryptocurrency (Bitcoin, Ethereum)
✅ Installment Plans (via third-party providers)
4. Shipping & Delivery
Free Worldwide Shipping on orders over $100.
Delivery times vary by location (typically 7–21 business days).
Customs & Duties: International buyers may incur additional fees.
Tracking: You will receive a tracking number once shipped.
5. Returns, Refunds & Exchanges
5.1 Standard Returns
Eligible within 14 days of delivery.
Items must be unused, undamaged, and in original packaging.
Custom-made items (e.g., personalized embroidery) are final sale unless defective.
5.2 Defective or Damaged Items
Contact us within 7 days of delivery for a replacement or refund.
Provide photos/video evidence of the issue.
5.3 Refund Process
Refunds are processed within 5–10 business days.
Original shipping fees are non-refundable.
6. Intellectual Property Rights
All designs, logos, embroidery patterns, and website content are owned by Vervelooms.
Unauthorized reproduction, resale, or commercial use is prohibited.
You may not use our images or branding without written permission.
7. User Conduct & Prohibited Activities
You agree not to:
❌ Use our site for fraudulent or illegal purposes.
❌ Reverse-engineer, scrape, or copy our content.
❌ Harass staff or other customers.
❌ Misrepresent Vervelooms products as your own work.
Violations may result in account termination and legal action.
8. Disclaimers & Limitation of Liability
Handmade Variations: Slight differences in embroidery due to artisan craftsmanship are not defects.
Third-Party Services: We are not responsible for delays caused by shipping carriers or payment processors.
Maximum Liability: Our liability is limited to the purchase price of the product.
9. Dispute Resolution
Negotiation: Contact us first at Vervelooms@gmail.com to resolve issues.
Mediation/Arbitration: If unresolved, disputes may proceed to binding arbitration in [Your Jurisdiction].
Class Action Waiver: Claims must be filed individually, not as a class action.
10. Governing Law
These Terms are governed by the laws of [Your Country/State], without regard to conflict of law principles.
11. Contact Information
For questions about these Terms, please contact:
📧 Email: Vervelooms@gmail.com
📍 Mailing Address: [Your Business Address]
Final Notes
By using Vervelooms, you acknowledge that you have read, understood, and agreed to these Terms.
We reserve the right to update these Terms at any time.