Frequently Asked Questions
Find answers to common questions about Vervelooms embroidery products, ordering process, customization options, and more.
We typically ship within 1-3 business days, while custom products require 5-10 days production time. All items are handcrafted in our Chinese embroidery workshop and shipped worldwide via international logistics.
Shipping InfoYes, we ship worldwide. Free tracked shipping on all orders over $100. Orders under $100 will have a small international shipping fee calculated at checkout.
Shop NowOur DIY kits are designed for beginners and include:
- Pre-printed fabric with clear markings
- Color-matched embroidery threads
- Specialized needles & embroidery hoop
- Beginner instructions with stitch tutorials
Perfect for complete beginners - just 30 minutes each evening to start your embroidery journey.
View KitsWe specialize in:
- Pet portraits (cats & dogs)
- Anniversary couple photos
- Baby photos & blessings
- Corporate logo embroidery
After submitting your photo, we'll send a digital preview for approval before starting embroidery.
Start Custom OrderOur digital patterns include:
- High-quality designs (DST, PES, JEF formats)
- PDF instructions
- Lifetime access with cloud backup
Compatible with home embroidery machines or hand embroidery - perfect for creators and small studios.
Browse PatternsWe use natural silk threads with high-density embroidery fabric. Premium pieces feature 24K gold threads and pure silk base fabric. Colors will last for decades when kept away from direct sunlight - making them true heirloom pieces.
Learn About MaterialsWe accept all major international payment methods:
- Visa/Mastercard
- PayPal
- Apple Pay
- Stripe credit cards
All transactions are SSL encrypted for 100% security.
Payment InfoWe offer a 30-day return policy:
- Items must be unused in original packaging
- Custom embroidery is non-returnable unless defective
Contact customer service for return address and instructions.
Return PolicyOur premium custom pieces use high-density hand embroidery to perfectly capture:
- Eye expressions
- Fur patterns
- Ear details
We'll provide a design sketch for approval before stitching begins.
Order Pet PortraitReady to Start Your Embroidery Journey?
Explore our collections of DIY kits, custom portraits, and digital patterns.













