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FAQ - Vervelooms Handmade Embroidery | Custom Designs & DIY Kits

Frequently Asked Questions

Find answers to common questions about Vervelooms embroidery products, ordering process, customization options, and more.

Order & Shipping
How soon do you ship after ordering? Where do you ship from?

We typically ship within 1-3 business days, while custom products require 5-10 days production time. All items are handcrafted in our Chinese embroidery workshop and shipped worldwide via international logistics.

Shipping Info
Order & Shipping
What are your shipping costs? Do you offer international delivery?

Yes, we ship worldwide. Free tracked shipping on all orders over $100. Orders under $100 will have a small international shipping fee calculated at checkout.

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Products
What is included in your Embroidery DIY Kit? Is it beginner-friendly?

Our DIY kits are designed for beginners and include:

  • Pre-printed fabric with clear markings
  • Color-matched embroidery threads
  • Specialized needles & embroidery hoop
  • Beginner instructions with stitch tutorials

Perfect for complete beginners - just 30 minutes each evening to start your embroidery journey.

View Kits
Products
What can I customize with your Custom Embroidery service?

We specialize in:

  • Pet portraits (cats & dogs)
  • Anniversary couple photos
  • Baby photos & blessings
  • Corporate logo embroidery

After submitting your photo, we'll send a digital preview for approval before starting embroidery.

Start Custom Order
Digital Products
What are embroidery pattern downloads? How do I use them?

Our digital patterns include:

  • High-quality designs (DST, PES, JEF formats)
  • PDF instructions
  • Lifetime access with cloud backup

Compatible with home embroidery machines or hand embroidery - perfect for creators and small studios.

Browse Patterns
Materials & Quality
What materials do you use? Will the colors fade?

We use natural silk threads with high-density embroidery fabric. Premium pieces feature 24K gold threads and pure silk base fabric. Colors will last for decades when kept away from direct sunlight - making them true heirloom pieces.

Learn About Materials
Payment
What payment methods do you accept?

We accept all major international payment methods:

  • Visa/Mastercard
  • PayPal
  • Apple Pay
  • Stripe credit cards

All transactions are SSL encrypted for 100% security.

Payment Info
Returns
Can I return products if I'm not satisfied?

We offer a 30-day return policy:

  • Items must be unused in original packaging
  • Custom embroidery is non-returnable unless defective

Contact customer service for return address and instructions.

Return Policy
Pet Portraits
How detailed are your pet embroideries? Can you capture my cat's expression?

Our premium custom pieces use high-density hand embroidery to perfectly capture:

  • Eye expressions
  • Fur patterns
  • Ear details

We'll provide a design sketch for approval before stitching begins.

Order Pet Portrait

Ready to Start Your Embroidery Journey?

Explore our collections of DIY kits, custom portraits, and digital patterns.

Luxury Silk Scarf Collection
Free Worldwide shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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