Having trouble finding what you’re looking for? Check out our FAQs page to find answers to many frequently asked questions. If your questions still aren’t answered email us directly at our Customer Care department.
vervelooms@gmail.com
The Vervelooms Company, Address: No. 149 Youcheng Road, Pudong New Area, Shanghai
Here when you need us
Whether you are checking an order, asking about the Family Legacy Box, or sharing a concern, we will help you find the next step.
Include your order number so we can look into tracking, delivery, damage or return questions quickly.
Track your order →Questions about what is inside, who it is for, or how the Family Legacy Box is meant to be used?
Read the FAQ →Tell us what happened in your own words. A short, clear note is enough; photographs can be added when useful.
Email customer care →