Family Legacy Box
A journal and prompt cards for your family’s stories, with email writing support and a PDF that preserves the handwriting on your selected pages.
What’s included
- Portrait journal, prompt cards and keepsake box.
- One welcome email and four weeks of email support.
- One PDF of your chosen journal pages and photographs, up to 124 final pages in total.
The journal is included. An additional printed book made from your selected pages is optional and priced separately.
The Family Legacy Box is in preparation. Orders are not open yet. The $129 USD base price does not include any delivery charges or taxes that may apply. Shipping, delivery and return details will be published before orders open.
Email support
One welcome email, followed by four weeks of email support.
When you’re ready, confirm your support email address and a start date with us. We’ll send a welcome email with your schedule.
Reply with your question. We’ll read your message and offer guidance.
About email support
We send the first suggestion at 9 a.m. Eastern Time (ET) on the first Saturday after your agreed start date. If your start date is a Saturday, the first suggestion is sent the following Saturday.
We send four suggestions, one each Saturday. New writing questions are accepted until 9 a.m. ET on the Saturday one week after the fourth email. Your welcome email lists these dates.
We help with using the journal, choosing a topic and specific writing difficulties. The support does not include writing or editing stories for you, reviewing every page, or ongoing interviews.
Email support isn’t live chat. We continue helping with questions raised before your support deadline. PDF help, product support and corrections are handled separately.
For a gift, the person using the journal can arrange their email support. Someone else can help with their permission; buying the box does not automatically give access to their private writing.
Your pages, gathered into one PDF.
Send clear images of your selected journal pages, including any photographs already on them. We preserve the handwriting and page layout. Separate photographs can be added one per page in a simple, consistent layout.
Sample filled journal pages. Not a customer submission.
Sample filled journal pages. Not a customer submission.
- 01
Send your pages
Upload in batches if needed. Let us know when the materials you’ve chosen are ready.
- 02
Check the page list
We check your list and image quality with you. You confirm what to include, the photo positions, the order and the total page count.
- 03
Receive your PDF
We prepare a PDF for you to review. Send your adjustments together, and we’ll provide the finished file.
PDF scope and details
You choose the journal pages and separate photographs to include. We check your selected list, order and page count with you before preparing the PDF. You do not need to fill every journal page or submit private content.
Journal pages stay as images, preserving the handwriting and the photographs already on them. Basic processing includes rotation, cropping to the page edges without removing any page content, and careful light adjustments where needed.
Each separate photograph occupies one page in a single fixed layout, with the same background and margins. We fit the complete photograph proportionally, leaving space where needed rather than stretching or cropping it to fill the page. You confirm where each photograph goes.
The limit is 124 final PDF pages across all files. Each journal side is one page; a two-page spread is two. Separate photographs each count as one page. Blank pages and original cover pages count only if you choose to include them. Replacement images are not counted again.
We check both page images and separate photographs for PDF reading. If an image cannot be improved enough, we explain the limitation so you can replace it, keep it as shown or leave it out. Any later printed book needs a separate image check at its actual print size.
One combined round of proof adjustments is included. Replacing an unclear image of the same page or photograph does not use up that round. Simple changes to the order are not automatically charged. We correct our own mistakes separately, including missing, misplaced or incorrectly cropped content.
New pages, photographs or other changes that materially add work are checked with you first, including any effect on price and timing. If your selection exceeds 124 pages, we agree what to keep or confirm any additional work and price before proceeding.
Transcription, choosing photographs for you, collages, writing new captions, digitally placing photographs into journal frames, extensive restoration, album redesign and editable working files are not included. We check how to present content crossing a journal’s centre fold; seamless stitching is not included.
Once the final PDF has been delivered, later additions or changes to your content are not included. This does not affect corrections to errors we’ve made. If delivery requires more than one PDF, we explain why and label the files in order. Save your own copy for reading and backup; the download link is not permanent storage.
An additional printed book
The journal is included in the box. If you would like an additional printed book made from your selected pages, we confirm the file, book specifications, number of copies, delivery arrangements and total price with you before payment.
You review a print proof and explicitly approve the final version before we send it to print. Confirming the PDF alone does not approve printing.
About optional printed booksBefore you choose the box
Contact usWhen does my email help begin?
When you’re ready, confirm your support email address and a start date with us. Delivery does not start your support. You can ask getting-started questions from the agreed date; the four-week period begins with the first Saturday suggestion.
Must I submit my PDF pages during email support?
No. Your email-support period and PDF submission window are separate. You do not have to finish the journal or submit the materials within those four weeks.
Can someone help me upload the pages?
Yes, with your permission. If renaming files is difficult, reply and we’ll help you confirm the page order. You still decide what is included and who may see it.
What if I notice an error?
Let us know so we can check it. We correct errors we’ve made separately from your included proof adjustments. A download deadline is not, by itself, a deadline for reporting an error.