Before your order begins its journey
Shipping & returns, made clear.
A few practical details, written plainly. We are still preparing the first edition of the Family Legacy Box, so final regions, timings, duties and return terms will be confirmed before orders open.
Shipping
Each order will be packed carefully and sent with tracking. When it leaves us, your shipping email will carry the link for its journey.
Before launch, we will confirm:
- processing time
- supported countries
- shipping rates
- customs and duties
Returns
Because this is a keepsake designed to be written in and made personal over time, eligibility will depend on the condition of the product.
Before launch, we will confirm:
- return window
- unopened-condition requirements
- damaged-order process
- return postage
If something arrives damaged or incomplete, please contact us with your order number and photographs of the parcel. We will look at what happened and help make it right.