Refund and Returns Policy

Vervelooms Return & Refund Policy

Last Updated: April 21, 2025

1. Eligibility for Returns & Refunds

30-Day Return Window

• Most unused, undamaged items may be returned within 30 days of delivery for a full refund or exchange.

Custom & Personalized Orders

• Due to the bespoke nature of custom embroidery (e.g., pet portraits, wedding heirlooms), these items are final sale unless there is a defect or error on our part.

Non-Returnable Items

• Gift cards

• Items marked “final sale” or “limited edition”

U.S. Tariff Policy Adjustments

• Under current U.S. Section 301 tariffs (7.5%-25% on Chinese textiles including silk/cotton):

  • All applicable import duties are included at checkout for U.S. orders (no hidden fees)

  • For tariff-affected returns: Refunds will exclude original duty costs (non-recoverable per U.S. Customs)

  • For defective items: We cover return shipping and reimburse tariff fees

2. Return Conditions

General Requirements

• Item must be in original condition: unworn/unused with all tags and packaging intact

• Non-custom items must include original certificate of authenticity and care instructions

• Proof of purchase (order number/receipt) required

Tariff-Related Requirements

• Include original commercial invoice with returns to avoid customs clearance delays

3. Return Process

1. Contact Us

   • Email Vervelooms@gmail.com within 30 days of delivery with:

     • Your order number

     • Photos of item (if defective/damaged)

     • Reason for return

2. Authorization

   • We’ll provide a return authorization and shipping address within 2 business days

3. Ship Item

   • Securely package and send to our studio

   • Shipping Responsibility:

     • Standard returns: Customer pays return shipping (unless due to our error)

     • International returns: Customers outside U.S. responsible for return shipping and any customs duties

4. Refund Timeline

• Inspection completed within 5 business days of receipt

• Approved refunds processed to original payment method within 10 business days

• Notes:

  • Original shipping fees non-refundable (except for Vervelooms errors)

  • Tariff-affected returns refund item price only (duties excluded)

5. Exchange Policy

• Exchanges subject to availability – contact us to confirm stock before returning

• For defective items:

  • We cover return shipping

  • Free replacement shipped immediately

6. International Returns (Non-U.S.)

• Customers responsible for:

  • Return shipping costs

  • Any local import taxes

• Refunds issued in USD (currency conversion differences may apply)

7. Damaged/Defective Items

• If your item arrives damaged or with quality issues:

  1. Notify us within 48 hours of delivery with photos

  2. We’ll arrange free return shipping

  3. Expedited replacement or full refund (including tariff costs)

8. Order Cancellations

• Custom Orders: Cannot be canceled once production begins (typically within 24 hours of purchase)

• Standard Orders: Email us immediately – cancellation possible if item hasn’t shipped

9. Policy Updates

• We monitor U.S. trade policies closely

• Significant changes will be announced via email and website updates

Contact Us

For questions:

• Email: Vervelooms@gmail.com

• Visit: Customer Help page

Note: This policy applies only to purchases made directly through Vervelooms. Items bought via third-party retailers follow their return guidelines.