How can I track my order?

Once your handcrafted piece ships, you'll receive a tracking number via email. Most international orders take 15-20 days for delivery, though custom pieces may require additional time for creation.

How do I care for my embroidery or silk scarf?

For embroidery: Avoid direct sunlight and dust regularly with a soft brush. For silk scarves: Hand wash in cool water with mild detergent and lay flat to dry. Never wring or bleach.

Can I request a custom design?

Yes! Our artisans welcome custom commissions. Please contact us with your ideas, and we'll guide you through our design process, which typically takes 4-6 weeks from concept to completion.

What makes your embroidery authentic?

Each piece is entirely handmade by master artisans using traditional techniques passed down through generations. You'll notice the subtle variations and depth that only handwork can achieve, unlike machine-made reproductions.

Do you offer gift wrapping?

Yes, we offer premium gift wrapping with traditional Chinese motifs at no additional cost. You can include a handwritten note during checkout.

Customer Help - Timeless Chinese Embroidery

How Can We Help You?

Discover answers to your questions about our handcrafted Chinese embroidery and silk scarves.

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Order Assistance

Have questions about your order status, shipping, or returns? Our team is here to ensure your experience with our handcrafted pieces is seamless.

Order Support

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Product Care

Learn how to properly care for your exquisite embroidery and silk pieces to preserve their beauty for generations to come.

Care Guide

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Gifting Guide

Need help selecting the perfect handcrafted gift? Our artisans can help you choose a meaningful piece for any occasion.

Gift Advice

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Custom Orders

Interested in a bespoke embroidery piece? Learn about our custom design process and how we can create something unique for you.

Custom Inquiries

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Shipping Information

Details about our worldwide shipping options, delivery times, and packaging methods to ensure your treasures arrive safely.

Shipping Details

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Authenticity

Learn how to identify genuine hand embroidery and understand the craftsmanship behind each of our heritage pieces.

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