Frequently Asked Questions

Each of our embroidery pieces is entirely handmade by master artisans using techniques perfected over centuries. Unlike mass-produced items, every stitch carries the artisan's skill and passion, resulting in truly one-of-a-kind artworks. Our pieces represent not just beautiful decor but living cultural heritage.

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Our silk scarves are crafted from premium mulberry silk and feature hand-embroidered designs that require 15-20 hours of meticulous work per scarf. The embroidery is done with fine silk threads that catch the light beautifully, creating depth and dimension you won't find in machine-made alternatives.

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We use only the finest materials:

• 100% natural silk threads for vibrant, long-lasting colors
• Premium silk or satin fabric as the embroidery base
• Solid wood frames from sustainable sources
• Traditional dyes that maintain their brilliance for generations

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Most orders ship within 3-5 business days and arrive in 10-15 days via express international shipping. Custom pieces may require additional 7-10 days for creation before shipping. You'll receive tracking information as soon as your order ships.

Shipping Details

We offer free express shipping on all orders over $200. For orders below this amount, a flat shipping fee of $15 applies to ensure your precious artwork arrives safely and quickly.

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We currently ship to all countries in North America and Europe. If your country isn't listed at checkout, please contact us and we'll do our best to accommodate your request.

International Shipping

To preserve your embroidery for generations:

• Display away from direct sunlight to prevent fading
• Dust gently with a soft brush or microfiber cloth
• Maintain moderate humidity (40-60% ideal)
• Avoid hanging in kitchens or bathrooms where grease/steam may accumulate

Full Care Guide

We recommend professional dry cleaning for best results. If hand washing, use cold water with mild detergent, gently squeeze (never wring), and lay flat to dry. Iron on low heat while slightly damp if needed, placing a cloth between iron and embroidery.

Silk Care Instructions

Yes! Our artisans can create custom embroidery pieces based on your specifications. Custom orders typically require 4-6 weeks for completion. Please contact us with your ideas and we'll provide a consultation and quote.

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Absolutely. All orders come with premium gift packaging at no additional cost, including:

• Luxury gift box with satin lining
• Handwritten note (upon request)
• Cultural information card about the artwork
• Optional gift receipt

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We offer 30-day returns on non-custom items in original condition. Due to the handmade nature of our products, we cannot accept returns on custom pieces unless damaged in transit. In the unlikely event your item arrives damaged, we'll replace it immediately at no cost to you.

Return Policy Details